Built on the WhatsApp Business Platform
Customer conversations on WhatsApp, handled.
AI agents take the first reply, your team takes over when it matters, and broadcasts bring customers back. One inbox for all of it.
Trusted by brands that talk to their customers every day
- ocarz.ma
3B+
people use WhatsApp, so your customers are already there
180+
countries where businesses reach customers on WhatsApp
1
inbox for your team, your AI agents and every broadcast
24/7
first reply from an AI agent, with your team one handoff away
What do you want to do on WhatsApp?
Start from the job, not the tool.
Answer customers instantly
An AI agent replies in seconds, collects details and routes the chat.
Hand over to your team
A ticket opens in the live inbox with the whole history attached.
Reach a segment in one send
Approved templates to contacts who opted in, now or scheduled.
Stay inside WhatsApp’s rules
Template windows, opt-in, audit log and encrypted credentials.
One thread, from first message to follow-up.
Nothing gets lost between bot and team.
Welcome
An AI agent replies in seconds, asks the right questions and routes the chat.
Resolve
Your team picks up in the live agent inbox with the full history in view.
Re-engage
Broadcast approved templates to contacts who opted in, now or on a schedule.
Your team steps in when it matters.
With the whole conversation already there.
Live agent
Every WhatsApp chat shows who is handling it. When an AI agent hands over, a ticket opens in the live inbox with the history attached.
- Live inbox with tickets
- Claim, reply and resolve from the console
- The customer never leaves WhatsApp
Reach a whole segment in one send.
To contacts who asked to hear from you.
Broadcasts
Pick an opted-in segment and an approved template, then send now or schedule it. Table and calendar views show what is coming.
- Personalised name, phone and email
- Scheduled or immediate sends
- Segments built from opted-in contacts
AI agents that handle the questions you answer every day.
Design them on a canvas, test them, then go live.
AI agents
Use fixed steps where nothing may vary, one agent for simple jobs, or a team of specialists with tools for HTTPS, Google Sheets, WhatsApp and code.
- Single agent or orchestrated specialists
- Playground and eval suites
- Versioned publish with a live toggle
Everything you need to run chat at scale.
In one workspace your whole team shares.
Flow canvas
Conditions, questions, waits, HTTP calls, Google Sheets and code blocks, checked as you draw.
Playground and evals
Chat with a draft, then run eval scenarios and read the results turn by turn.
Template library
Sync approved WhatsApp templates, draft new ones and follow their review status.
Contacts and segments
Built-in and saved segments you reuse for broadcasts and reports.
Observability
Timelines, turn traces, lifecycle reports and a status page for the runtime and WhatsApp.
Multiple numbers
Several WhatsApp numbers, several flows per number, routed by command, keyword or catch-all.
Humanizing brand conversations with AI.
Built by Ashnoo to turn dialogue into trust and sales.
A strategy for each audience
Conversation flows tailored to every audience and channel, not one script for all.
A voice that fits your brand
Agent personalities designed to match your brand identity.
Connected to your stack
Integrations with your CRM and e-commerce platform keep every chat in context.
Measured and improving
Analytics on customer behavior and campaign results, with agents that keep getting better.
CRM
Streamline every customer interaction in one conversation thread.
E-commerce
Help shoppers find products, check out and get instant answers.
Gaming
Run quizzes, challenges and rewards as interactive chats.
Media buying
Capture data and drive engagement from inside your campaigns.
Live on WhatsApp in three steps.
No rebuild of your stack.
Connect your number
Link your WhatsApp Business account and phone number from the console.
Build or pick a flow
Start from a template or draw your own, then test it in the playground.
Go live with your team
Publish, invite your agents and watch conversations arrive in one inbox.
Built to follow WhatsApp’s rules.
So you can grow without risking your number.
Templates outside the 24-hour window
Free-form replies only while the customer service window is open. Approved templates after that.
A clear path to a person
Any flow or AI agent can hand over to the live agent inbox, history attached.
Audit log and data retention
Account activity is logged, and retention controls cover conversation data.
Encrypted credentials
Stored access tokens and PINs can be encrypted at rest with your own key.
FAQ
Short answers about WhatsApp, handoff and how Ashnoo works.
Which WhatsApp API does Ashnoo use?
The WhatsApp Business Platform Cloud API, hosted by Meta. You connect your own phone number and WhatsApp Business Account from the Numbers page.
Can my team take over from the AI agent?
Yes. A handoff step moves the conversation to the live agent inbox as a ticket, with the whole history attached.
Can I test a flow before customers see it?
Yes. Use the playground to chat with a draft and eval suites to run scenarios against it. You publish a version when you are ready.
Do I have to use AI agents?
No. Flows can be fully deterministic, with questions, conditions and integrations only. Add a single agent or a swarm where it helps.
Where else can a flow run?
On a public web widget and from a webhook URL that your own systems can call.
Who can we message with a broadcast?
Only people who gave you their number and agreed to hear from you on WhatsApp, as the WhatsApp Business Messaging Policy requires. Outside the 24-hour customer service window, Ashnoo sends approved message templates only.
Is Ashnoo part of Meta?
No. Ashnoo is an independent company that builds on the WhatsApp Business Platform. WhatsApp and Meta are trademarks of Meta Platforms, Inc.
Run every customer conversation from one place
Connect your WhatsApp number, invite your team and have your first flow answering this week.
